Return And Refund Policy

At DJENA, we value customer satisfaction and stand by the quality of our pet food products. If you’re not completely satisfied with your purchase, please review our return and refund policy below.

Returns

  • You can request a return within 5-7 of receiving your order.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  • Perishable items (such as opened pet food) are non-returnable for safety reasons.

Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed within 7-10 back to your original payment method.

  • Shipping costs are non-refundable unless the return is due to a mistake on our part.

Exchanges

  • If you received a defective or damaged item, please contact us immediately for a replacement.

For any return or refund inquiries, reach out to us at djenastorellc@outlook.com